FAQ Page (Frequently Asked Questions)

Payment

1. What payment methods are available on roselle.es?

We offer the following payment methods:

• Cash or card upon receipt (only for warehouse pickup).

• Payment by VISA or MAESTRO card via STRIPE (for all delivery types).

• Bank transfer (an invoice will be issued for payment).

• Cryptocurrency, including USDT (for all delivery types).

• Payment via PayPal (fast and secure, available for all delivery types).

Delivery

2. Which regions do you deliver to?

We deliver across Spain, including mainland Spain, the Canary Islands, and the Balearic Islands. Deliveries are also available to Portugal and Morocco. International shipping for large orders is calculated individually.

3. What delivery methods do you offer?

• Courier or postal delivery (for standard orders).

• Pickup from the warehouse in Polop.

• Large orders via a transport company.

Discounts and Promotions

4. Are there discounts for large orders?

Yes, we offer ongoing discounts for single purchases:

• 5% for orders between €1,000 and €5,000.

• 7% for orders between €5,000 and €10,000.

• 10% for orders over €10,000.

5. How can I find out about current promotions and discounts?

All active promotions and discounts are listed in the “Discounts” section on the homepage and on the “Promotions” page. Discounted products are displayed with the original price crossed out.

Customer Support

6. How can I contact support?

You can reach us via:

• The contact form on our website.

• WhatsApp: +34 (631) 05 93 29.

• Email: supporte@roselle.es.

7. How quickly can I expect a response?

We strive to respond to inquiries within 15 minutes during business hours.

Placing Orders

8. Do I need to register to place an order?

No, registration is not required. You can place an order as a guest, but registered users gain access to their order history and exclusive offers.

9. How can I change or cancel an order?

To change or cancel an order, contact our support team via WhatsApp or email as soon as possible.

General Questions

10. Can I order delivery to an international address?

Yes, international delivery is available for large orders. Shipping costs and conditions are calculated individually. For details, please contact your manager.

If you have any questions, please contact us in any way convenient for you. We are always ready to help!